Refund policy

Refund & Return Policy

Last Updated: June 2026

At Blont (blont.shop), customer satisfaction is our top priority. We stand behind the quality of our kitchenware and home products. We offer a transparent, straightforward, and highly compliant refund and return window designed to guarantee a risk-free shopping experience for our United States customers.

1. 30-Day Return Window

We offer a 30-day return policy. You have exactly 30 calendar days from the day your shipment was marked as "Delivered" by the logistics carrier to request a return or exchange. If 30 days have elapsed since your package arrived, we unfortunately cannot offer you a refund or product replacement.

2. Return Costs

  • Return Fee: FREE RETURNS. We do not charge any restocking fees, administrative handling fees, or return shipping fees for eligible returns within the United States. We will provide you with a prepaid shipping label via email once your return request is approved.

3. Eligibility Criteria for Returns

To qualify for a successful return and full refund, the item must meet the following baseline safety and commercial conditions:

  • The product must be in its original, unused, unwashed, and undamaged condition.
  • The product must be housed in its original packaging, including all retail boxes, protective inserts, internal wrapping, labels, and user manuals.
  • You must provide a valid proof of purchase (such as your Blont order number and original confirmation email).

4. Return Process & Instructions

To initiate a hassle-free return, please follow these exact steps:

  1. Submit a Request: Email our support desk at support@blont.shop with your order number (e.g., #BLONT1001) and clear photographs or short videos illustrating the product condition or issue.
  2. Receive Your Label: Upon verification and approval, our team will email you a prepaid return shipping label along with specific packing instructions.
  3. Ship the Package: Securely repack the item, attach the prepaid label to the outside of the box, and drop it off at the designated local postal/carrier facility. Please note: Returns sent directly back to the address on the shipping box without prior authorization will not be processed.

5. Damaged, Defective, or Wrong Items

Please inspect your order immediately upon arrival. If an item is defective, visibly damaged, or if you received the incorrect product, notify us via email within 48 hours of delivery. We will expedite a brand-new replacement or a full refund at no additional expense to you.

6. 10-Day Refund Processing Window

Once your returned item is received at our fulfillment hub, our quality control team will inspect it to verify its eligibility. We will notify you via email regarding the approval or rejection of your return.

  • Processing Timeline: If approved, your refund will be processed immediately. The funds will be credited automatically to your original payment method (Visa, Mastercard, Amex, Apple Pay, etc.) within 10 business days.
  • Delayed Refunds: If you haven't received your refund after 10 business days, first double-check your bank account or contact your credit card issuer, as processing times vary between financial institutions. If you need further assistance, reach out to us at support@blont.shop.

7. Contact Information

For any questions regarding our return logistics or to check the status of your ongoing refund, please use our legal contact channels below:

Brand: Blont
Domain: blont.shop
Customer Service Email: support@blont.shop
Direct Phone Line: +61 489 911 882
Parent Company: ANDINO SOLUTIONS PTY LTD (ACN: 697 434 398)
Corporate Headquarters: 19 Waller St, Mount Gravatt, QLD, 4122, Australia